Dr. Todd Sands
Understanding and quantifying the patient experience, building surveys and sampling methods for assessing patient experience

Improving the patient experience is a critical and challenging health care issue. In order to improve the experience, health care providers must have formal methods that allow them to create tangible systems for identifying, monitoring, and assessing the patient point of view.

Surveys can be an excellent tool for understanding how the patient views their treatment, so long as they are utilized in an effective manner. Dr. Todd Sands will help you understand how to collect valuable data on the patient experience and how to monitor the changes in patient experience over time. As budgets tighten, it becomes even more important to understand which changes are adding value to the patient experience and which changes need to be refocused.

Goals