Erie St. Clair LHIN Conference 2010

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Andrew Tompsett
Andrew.Tompsett@lhins.on.ca
180 Riverview Drive
Chatham ON N7M 5Z8
Telephone: 519-351-5677
1-866-231-5446
Fax: 519-351-9672

Agenda - Final

The following draft agenda is subject to change. The final version will be made available at the conference for all attendees.

7:30 a.m. – 8:30 a.m.	Registration
8:30 a.m. – 9:00 a.m.	Introductions and welcome messages Gary Switzer, Chief Executive Officer, Erie St. Clair LHIN Mina Grossman-Ianni, Board Chair, Erie St. Clair LHIN
9:00 a.m. – 10:00 a.m.	Michael Decter - Keynote Towards the Next Canadian Health Care System
10:00 a.m. – 10:30 a.m.	Saäd Rafi Deputy Minister of Health and Long-Term Care
10:30 a.m. - 10:45 a.m.	Break
10:45 a.m. – 11:45 p.m.	Mark Graban - Keynote Lean and Quality Improvement - Practical examples of how to make lean thinking a daily reality in organizations both large and small
11:45 p.m. – 12:45 p.m.	Lunch
12:45 p.m. – 1:45 p.m.	Session 1
Dr. Andy Molino: Board and CEO collaboration – Making quality a part of everything we do Dr. Todd Sands: Understanding and quantifying the patient experience – Building surveys and sampling methods for assessing patient experience Dr. Piper: Applications of lean thinking to hospital management – Discussion of the tools developed for producing cars and their applicability to operating health care systems Dr. Snowdon: Improving health care leadership – Developing new leaders for new challenges Kelly Brownbill: Tools for building positive relationships with First Nations & Aboriginal communities Cynthia Majewski: Using quality improvement tools for spread
1:45 p.m. – 2:00 p.m.	Break
2:00 p.m. – 3:00 p.m.	Session 2
Harjeet Bajaj: Tools for quality improvement – Testing and implementing change through change mapping and mistake proofing (Poke Yoke) Dr. Torres: Targeting triple aim through real-world experience Maureen McKenna & Susan Derby: Appreciative inquiry – a powerful engagement approach for 21st century health care leaders Dr. Snowdon: Innovations in knowledge dissemination – Improving the quality of patient literature Paula Blackstien-Hirsch: Role of boards and senior executives – Mission critical for the organization's quality agenda Dr. Lalit Chawla: How to use magic & illusions in a clinical setting – Adding a little magic to your care experience
3:00 p.m. – 3:15 p.m.	Break
3:15 p.m. – 3:45 p.m.	ESC LHIN Awards Gary Switzer wraps up the day’s events