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If you have questions regarding the conference, please contact:

Andrew Tompsett
Andrew.Tompsett@lhins.on.ca
180 Riverview Drive
Chatham ON N7M 5Z8
Telephone: 519-351-5677
1-866-231-5446
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Michael DecterMichael Decter
Towards the Next Canadian Health Care System

Keynote Presentation
Decter will look at the transformations occurring in Canadian health care, offering insights that are both relevant and useful.

Biography
Michael B. Decter is a Harvard trained economist with over two decades of experience as a senior manager.  He is a leading Canadian expert on health systems, with a wealth of international experience.

As a senior manager in the public sector, Michael served as Deputy Minister of Health for Ontario with responsibility for the management of the Ontario health system serving all residents of the province.  He also served as Cabinet Secretary in the Government of Manitoba.

As a Senior Research Scholar at the Centre for Bioethics, University of Toronto, Michael Decter authored the book:  Healing Medicare: Managing Health System Change – The Canadian Way, published in 1994.  His second health book, Four Strong Winds – Understanding the Growing Challenges to Health Care, was published in June 2000.  His third book, Navigating Canada’s Health Care, co-authored by Francesca Grosso, was published in December 2006.

Michael Decter remains active as a public speaker and writer on issues of health reform.  He serves as President and Chief Executive Officer of the investment management firm, Lawrence Decter Investment Counsel Inc.

Michael served as the Founding Chair of the Health Council of Canada.  He also served for six years as the Chair of the Canadian Institute for Health Information. Michael is the Chair of St. Elizabeth Healthcare, the Ontario Cancer Quality Council, and is now the Chair of the Wait Times Data Certification Council of Ontario.  Michael is also a Board member of Border Crossings, the Walrus Foundation and Medavie Blue Cross.

In 2004, Michael was awarded The Order of Canada.

Mark GrabanMark Graban
Lean and Quality Improvement
Practical examples of how to make lean thinking a daily reality in organizations both large and small

Keynote Presentation
Mark Graban will share some examples of how lean thinking is providing benefits for improved quality and patient outcomes, as well as reduced cost and increased staff engagement. Mark will explain why the rote copying of lean tools isn’t enough – that lean is only worth the effort when the culture and management approaches change in line with lean principles and philosophies. Mark will share some practical examples of how to make lean thinking a daily reality.

Biography
Mark Graban is a Senior Fellow with the Lean Enterprise Institute and the author of the book  Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction (Productivity Press), winner of a 2009 Shingo Research and Professional Publication Award. He is the founder and lead contributor of LeanBlog.org, started in January 2005.
Mark is an experienced consultant and change agent, with a background in Industrial and Mechanical Engineering, with an MBA from MIT Sloan Leaders for Global Operations Program (previously known as Leaders for Manufacturing). Mark has worked in automotive (General Motors), the PC industry (Dell) , and industrial products (Honeywell). At Honeywell, Mark was certified as a “Lean Expert” (Lean Black Belt).

Since August 2005, Mark has worked in the “lean healthcare” world, where he coached lean teams at client sites in North America and the United Kingdom, including medical laboratories and hospitals. Mark’s mission is to apply Lean and Toyota Production System principles to help build strong organizations, to improve quality of care and patient safety, to improve the customer/patient experience, and to help the development of employees.

In June 2009, Mark joined the Lean Enterprise Institute, a not-for-profit educational organization that is a leading voice in the Lean world. Mark is the LEI’s “Chief Engineer” for healthcare activities, including workshops, web materials, and other publications. Mark is actively involved with the Healthcare Value Leaders Network, a collaboration of healthcare organizations from across North America, a partnership between LEI and the ThedaCare Center for Healthcare Value.

Mark is a popular speaker at conferences and private healthcare meetings and has served as a faculty member for the Institute for Healthcare Improvement. He has been quoted and interviewed in many publications, including the New York Times.

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