Michael Decter - Keynote
Towards the Next Canadian Health Care System

• Books available by Michael Decter - Buy online

Mark Graban - Keynote
Lean and Quality Improvement - Practical examples of how to make lean thinking a daily reality in organizations both large and small

• PowerPoint Presentation Slides (PDF Version)

Session 1

• Dr. Andy Molino:
  Board and CEO collaboration – Making quality a part of everything we do
  • PowerPoint Presentation Slides (PDF Version)
    
    
• Dr. Todd Sands:
  Understanding and quantifying the patient experience – Building surveys and sampling methods for assessing patient experience
  • PowerPoint Presentation Slides (PDF Version)
    
    
• Dr. Piper:
  Applications of lean thinking to hospital management – Discussion of the tools developed for producing cars and their applicability to operating health care systems
  • Handout Materials (PDF Version)
    
    
• Dr. Snowdon:
  Improving health care leadership – Developing new leaders for new challenges
  • PowerPoint Presentation Slides (PDF Version)
    
    
• Kelly Brownbill:
  Tools for building positive relationships with First Nations & Aboriginal communities
  
  • PowerPoint Presentation Slides (PDF Version)
    
    
• Cynthia Majewski:
  Using quality improvement tools for spread
  • PowerPoint Presentation Slides (PDF Version)
  • Handout 1
  • Handout 2